PURCHASE POLICY
ORIGINALS:
Please view the full policy for originals ownership at https://wernerbronkhorst.com/pages/original-purchase-policy
PRINTS:
While limited edition prints do not have the raised texture of the originals, we have carefully developed precise scanning and printing methods to preserve the detail and depth of the original works in these flat reproductions. Please note that cancellations cannot be made on the basis that the prints lack texture.
Once a print is dispatched, unfortunately no changes can be made.
Our customer service team endeavours to respond to enquiries at orders@wernerbronkhorst.com within 24-48 hours.
If your print arrives damaged, we are committed to making it right. Kindly email our team at orders@wernerbronkhorst.com with photos of the damage, and we will promptly send you a replacement at no additional cost.
For any other questions about your limited edition print, please don't hesitate to contact us.
MERCHANDISE:
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery, however, customers are responsible for return shipping costs. Import taxes, customs duties, and VAT are not refundable and are the responsibility of the customer. Items must be returned to us in original condition.
Please use the original packaging included in your shipment to return any item(s). Once our team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
If the return is a result of our error (for example, you received an incorrect or defective item, etc.) we will bear responsibility for the return shipping costs.
Werner Bronkhorst reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Werner Bronkhorst.
Please also note that Werner Bronkhorst intentionally manufacturers small quantities of merchandise to limit overproduction. It is not guaranteed that you will be able to repurchase an item after you have returned your original order as it may be sold out.
To initiate a return, please contact orders@wernerbronkhorst.com with RETURN #ORDERNUMBER as the subject line. Please include photos of the item (if damaged) to help us process your return quickly.
EXCHANGES:
As Werner Bronkhorst intentionally manufacturers small quantities of prints and merchandise to limit overproduction, exchanges of any kind are not permitted.