Shipping Policy

General 

All originals are processed within 1-2 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. Shipping fees as well as import taxes and duties are covered for original artworks.

All limited edition prints are processed within 2-4 weeks (excluding weekends and holidays) after receiving your order confirmation email unless specified otherwise (please refer to the product description). You will receive another notification when your order has been shipped. Import duties and taxes are not included for limited edition prints.

All merchandise are processed within 2-4 weeks (excluding weekends and holidays) after receiving your order confirmation email unless specified otherwise (please refer to the product description). Pre-ordered merchandise is processed for shipping within 8-10 weeks after receiving your order confirmation email. You will receive another notification when your order has been shipped. Import duties and taxes are not included for merchandise.

It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, you can do so within 2 days of purchase using the link provided in the order confirmation email. Once your order has been dispatched, we cannot alter address details and you will be charged the applicable shipping rate to resend if it is returned to sender.

Shipping Rates

All orders are shipped with DHL Express. Shipping rates exclude customs & duties, except where the customer selects the option to prepay customs & duties at checkout. Werner Bronkhorst is not responsible for any customs charges that may occur.

• Domestic orders within Australia incur a $30 AUD flat rate shipping fee.
• International orders to New Zealand and within Oceania incur a $35 AUD flat rate shipping fee.
• International orders to Europe, the UK, and North America incur a $55 AUD flat rate shipping fee.
• International orders sent to customers located in the rest of the world incur an $80 AUD flat rate shipping fee.

Shipping Delivery Estimates

The shipping times listed are estimates from our couriers.

• For customers located in Australia or New Zealand, you should receive your artwork or print within 2-3 business days from date of pickup. 
• For customers located in the Asia Pacific, North America and Western Europe, you will receive your artwork or print within 4-5 business days from date of pickup. 
• For customers located in the rest of the world, you will receive your artwork or print within 5-8 business days from date of pickup.

Important Information for International Customers

Please note that we do not ship to Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island) and Western Sahara.

Your order may also be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Werner Bronkhorst is not responsible for these charges if they are applied and are your responsibility as the customer unless stated otherwise. If you neglect to address customs inquiries regarding import duties and taxes relevant to your shipment, resulting in the package being returned to the sender, the customer assumes responsibility for covering the associated shipping charges to resend it. In the event that you choose to return your order, a refund will be processed, however, you will be required to pay for the initial shipment costs.

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 weeks of receiving your shipping confirmation email, please contact us at shipping@wernerbronkhorst.com with your name and order number, and we will look into it for you.