SHIPPING POLICY
Shipping Rates & Duties
ORIGINAL ARTWORKS
Shipping is completely free on all original artworks purchased via the website. Any applicable customs duties and taxes remain the responsibility of the collector.
Original artworks are shipped via DHL Express or specialist bespoke logistics companies, depending on the artwork and destination, to ensure the highest level of care throughout transit.
LIMITED EDITION PRINTS
Shipping rates for limited edition prints include applicable customs duties and taxes.
International orders are shipped via DHL Express. Orders within Australia and New Zealand may be shipped via DHL Express or Australia Post Express, where appropriate.
MERCHANDISE & TIME-LIMITED PRINTS
For most countries, customers can choose between two international shipping options at checkout:
DHL Express: Customs duties and taxes are included in the shipping rate.
Australia Post International: Customs duties and taxes are not included and remain the responsibility of the customer, with any applicable charges payable upon delivery.
Orders within Australia and New Zealand may be shipped via DHL Express or Australia Post Express, where appropriate.
Please see product descriptions for any further information on shipping & duties.
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GENERAL
You will receive a notification when your order has been shipped. It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, you can do so using the link provided in the order confirmation email or by reaching out to us at orders@wernerbronkhorst.com with your name and order number. Once your order has been dispatched, we cannot alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.
SHIPPING ESTIMATES
For customers located in Australia or New Zealand, you should receive your artwork or print within 4-11 business days from date of dispatch.
For customers located in the Asia Pacific, North America and Western Europe, you will receive your artwork or print within 5-28 business days from date of dispatch.
For customers located in the rest of the world, you will receive your artwork or print within 5-30 business days from date of dispatch.
For merch, please get in touch at orders@wernerbronkhorst.com if your order hasn't arrived 24 days after receiving your shipping notification email.
IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS
Please note that we do not ship to Ascension, Bovet Island, Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island) and Western Sahara.
IMPORT DUTIES & TAXES
Depending on the items in your order and the destination country, your shipment may be subject to import duties and taxes, including VAT. These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Where duties and taxes are included in the selected shipping option, no additional payment will be required from the customer upon delivery.
If you do not respond to customs enquiries or arrange payment of applicable import duties and taxes, and your shipment is subsequently returned to the sender, you will be responsible for any costs incurred to resend the order.
If you choose to have the order returned instead, a refund will be processed once the order has been received by us. The original shipping cost will be deducted from the refund, along with any applicable costs incurred as a result of the return.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within a 2-3 weeks of receiving your shipping confirmation email, please contact us at orders@wernerbronkhorst.com with your name and order number, and we will look into it for you.